Monthly Archives: July 2015

Product Recall? Here Are Your Options

Consumer products are recalled nearly every day. As discussed on USA.gov, recalls may be initiated by the manufacturer or the government to protect consumers from products that have the potential of creating health and safety risks.

The Consumer Product Safety Commission (CPSC) is responsible for recalls in a range of categories, including children’s products, appliances, electronic and electrical products, clothing, furniture, household products, outdoor products, lighting, and sports and exercise equipment, as reported on Recalls.gov. Recent recalls are posted on the CPSC home page. Before you buy a product, particularly a children’s product, it is good idea to check and ensure that it has not been recalled.

When a recall action is taken, according to USA.gov, sale of the product may be banned or consumers might be asked to return it for repair or replacement. In some cases, the manufacturer provides an additional part to make the product safe.

If you have purchased a product that has been recalled, take the following measures to ensure yours and your family’s safety:

  1. Go to the CPSC website page where product recalls are posted and locate your recalled product.
  2. Find out what the hazard is and why the product was recalled.
  3. Double check the model numbers to ensure you have the same product.
  4. Find out what the remedy is for that particular recall. You may be asked to:
  • Return the item to the manufacturer for a replacement
  • Take the product back to the store for a refund or exchange
  • Return a part of the product to the manufacturer for replacement
  • Order a repair kit free of charge
  • Throw the item away and receive a refund or exchange
  • Remove a dangerous piece from the item to eliminate the hazard
  • Replace instruction books or warning labels for the product

You will almost certainly need to contact the manufacturer of the recalled product. This is generally done by calling a toll-free number, but manufacturers may provide a way to contact them online regarding recalls.

In the case of baby products, About Parenting recommends that you register products using the forms provided when they are purchased so the manufacturer can contact you in the event of a recall. About Parenting also states that CPSC has warned consumers against attempting to repair recalled cribs on their own. In fact, you should not try to fix any recalled product on your own unless you have specific instructions from CSPC or the manufacturer to do so.